Support

The fastest way to reach us is email: support@getroundshare.com

We aim to reply within one business day. If you’re at a show right now, put “Urgent — at a show” in the subject line and we’ll prioritise it.

The more you can tell us, the faster we can fix it:

• The email address on your RoundShare account.
• What you were trying to do (e.g. upload a round, share a memory).
• What happened instead — a screenshot or screen recording helps a lot.
• Your device (iPhone or Android) and app version.

• I forgot my password. Tap “Forgot password” on the sign-in screen, or email us and we’ll send a reset link.
• My upload failed or is stuck. Check your connection and reopen the app — capture queues resume automatically. If it still won’t budge, email us the details and we’ll recover it.
• How do I make my account private? Go to your profile settings and turn on the private-account option. Private accounts approve each follower.
• Who can see my rides and photos? Nothing is shared unless you choose to share it. Community posts, stories and follows only reach the audience you pick. See our Privacy Policy.
• How do I delete my account? See our Delete Account page for the in-app steps and what gets removed.
• I'm a parent — how do I manage my child's account? Email us from the email address on the account and we'll help with supervision, privacy and deletion requests.

Ideas, feature requests, or something that felt confusing? We genuinely read every message — send it to the same address: support@getroundshare.com.